Shipping and Returns
United States: We offer a $10 flat rate for all domestic orders, shipping via UPS.
International: We offer a $40 flat rate for all international orders. For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.
Lindquist is not responsible for lost or stolen packages. Please submit a safe address and communicate with your carrier about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers.
When will my order ship?
Orders are processed and shipped from our studio in Providence, Rhode Island. In stock items will generally be shipped within 7 business days, and in production items will ship within 3-4 weeks. Please note due to Covid-19, it may take longer to fulfill your order as we navigate unforeseen delays and take appropriate health and safety precautions. We appreciate your patience and understanding, and assure you that your order will be on the way as quickly as possible. If you have questions about timing on your order, please write to firstname.lastname@example.org.
All items that feature custom monogramming are final sale.
Please email email@example.com with your order number in the subject line. Please list items you would like to return and we will respond with a shipping label. Returns must be shipped within 5 days of receiving the label.
Returns may take up to 14 days to arrive at our facility and be inspected and processed but please note it may take up to 30 days for the refund to appear in your account.
Brookes Boswell x Lindquist hats returns are eligible for credit or exchange, but not a refund. To initiate an exchange, please email firstname.lastname@example.org with your order number in the subject line to request a return slip and submit a replacement order. Returns must be shipped within 5 days of receiving a shipping label.
We want you to be fully satisfied with your purchase, and offer the opportunity for exchanges on non monogrammed, unused and undamaged items within 30 days of receiving your order. To initiate an exchange, please email email@example.com with your order number in the subject line to request a return slip and submit a replacement order. Returns must be shipped within 5 days of receiving a shipping label.
But the item I wanted is sold out!
At Lindquist we are committed to making objects of exacting quality and durability, crafted by hand at our studio. Our production process is methodical and meticulous and therefore time consuming, and our release schedule will be determined by this ethos. We plan to launch limited editions of items within each collection, and spread our launches throughout the season. If there is a particular item that you missed on a launch, please reach out to us as it may already be on the schedule. For any other questions please email us at firstname.lastname@example.org and we will be happy to help!